Dealing with Difficult People

You can't control other people, you can only control how you respond to them.


Lecture: 9
Time Required: 35 min
Downloadable Resources: 0
Access: Life Time
Access on mobile and TV
Certificate of Completion


Hunger to Learn
No Previous Experience

What you will learn

Understand Reciprocal Relationships
Learn the Ten Commandments
Learn The Causes of Difficult Behavior
Get Into The Agreement Frame

Targeted Audience

Anyone involved in communication at work
Executive Assistants or Sales Reps
Customer Support Agents

Take This Course